Scope and responsibility
This policy covers the LANBON websites at lanbon.com and lanbon.cn. Shenzhen Lanbon Hi-Tech Co., Ltd. is responsible for personal information collected through these sites. Our office is at 3rd Floor, Zhanrun Business Building, No. 1 Yunfeng Road, Dalang Subdistrict, Longhua District, Shenzhen, Guangdong, China.
Enquiries and email correspondence
When you make an enquiry, request support or reply to an enquiry email, we handle the information you provide, such as your name, email address, country or region, message, and any company, project or product details you include. We use this information to handle, answer and follow up on your request. We keep enquiries and related replies in the website's enquiry system so we can refer to them and continue the conversation.
Website operation and cookies
Cookies remember your language, region and cookie choices. When you visit, our hosting service processes technical information needed to operate and protect the site, such as IP addresses and request logs. Optional analytics records events such as page views and some clicks only after you allow it. Analytics events do not include enquiry message text. You can switch to “Use necessary only” at any time through “Cookie settings” at the bottom right of the page.
Service providers and processing locations
We use Cloudflare for website hosting, security and storage, and Resend to send enquiry emails and receive replies. To provide these services, relevant information may be processed outside your country or region.
Retention
We determine retention periods based on the time needed to handle and follow up on enquiries, meet applicable legal obligations and resolve related disputes. You can email us using the address below to ask about the retention of a specific enquiry.
Managing your personal information
You can contact us to request access to, a copy of, correction or deletion of your personal information, or to withdraw consent you previously gave. To protect your information, we may ask for details needed to verify your identity or locate the record, such as your original enquiry reference.